Jobs & Volunteering
The Child Mind Institute (CMI) is a non-profit organization dedicated to transforming mental health care for the world's children to enable them to reach their full potential. We are committed to finding more effective treatments for childhood psychiatric and learning disorders, building the science of healthy brain development, and empowering children and their families with the information they need to get help, hope and answers.
CMI is seeking a highly skilled and dependable individual to join our team as a Staff Associate for the clinical program. The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical practice. The Staff associate serves as a liaison between those clinicians and their patients and families.
This position reports directly to the Director of Clinical Administration, as well as the Senior Director of their clinical team. The position is located at CMI headquarters in New York City. This is an exempt, full-time position with competitive salary and benefits.
- Provide administrative support to our clinical team
- Collect initial patient information, performing intakes and coordinating evaluations with the appropriate clinician
- Manage clinicians' calendars, ensuring efficiency of clinician time, scheduling patient appointments as well as CMI meetings
- Facilitate the flow of phone and email communication between clinicians with their patients and families
- Act as the liaison for patients and their families, their point person, and support them throughout the treatment continuum
- For psychiatrists, coordinate all patient prescription transactions, interfacing with pharmacies and insurance companies to ensure prescriptions are filled and patients are reimbursed
- Resolve urgent, sensitive, and confidential issues
- Other duties as assigned
- Minimum of a Bachelor's Degree and 1-2 years of work experience
- Strong interpersonal, communication, and customer service skills
- Excellent judgment and creative problem solving skills, including conflict resolution
- Ability to manage high priorities and multi-task in a fast-paced work environment
- Ability to provide patients and their families with compassionate and efficient support during their visits to CMI
- Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
- Both a team player as well as self reliant, and able to establish and maintain effective working relationships
- Positive attitude, energetic, and interested in working in healthcare
- Ability to maintain discretion and integrity
- Prior experience with non-profit preferred
- Passion for the CMI mission
We offer a competitive salary plus medical, dental, vision, 401(k) plan (with match), FSA and commuter benefits.
Application details and instructions
Click here to apply. Please upload cover letter and resume as one document in the resume section on the application site.
Employment at Will Relationship: This position description does not constitute a guarantee that employment will continue for any specified period of time. Rather, employment is at the mutual consent of the employee and CMI, and can be terminated at will by the employee or by CMI.
CMI reserves the right to modify the job description and/or reporting relationship at any time.
CMI is an Equal Opportunity Employer, and is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are strongly encouraged to apply.
To learn more about the Child Mind Institute, please visit www.childmind.org.
No phone calls or recruiters, please. This position will remain open until filled.